HELP CENTER
Everything you need to know
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.
DO YOU OFFER SAME-DAY DELIVERY?
We typically deliver within 2 to 3 days, even if in special circumstances we will do our best to deliver the same day.
CAN I HAVE MY ORDER GIFT WRAPPED?
Yes, you can. However, you'll need to place a special request for this and there will be a fee associated with the service.
WHAT IS YOUR SATISFACTION GURANTEE?
We have been in business since 2017 because we pride ourselves on total customer satisfaction. Our process allows you, the customer, to review and approve the artwork to make sure that it is in accordance with your initial specifications BEFORE we send your gift. Our artist will work with you until you are COMPLETELY SATISFIED and in the rare case that you are not, we will give you your money back. Note that additional charges may be necessary depending on the revisions requested. After your approval and shipment, we guarantee the product to be defect free or we will replace it.
IS THIS JUST A FACE DRAWN ON A PRE-DRAWN BACKGROUND?
This is a hand-drawn, fully custom caricature drawn based on the scene you describe and the photos you provide during checkout. Of course, if you love one of the samples provided in our gallery, feel free to reference it during checkout.
WHAT KIND OF PHOTO IS REQUIRED?
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Big and clear. Head should be larger than half-dollar with good resolution
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Front or 1/4 turn view. We need to see the shape of the face.
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Clearly show the subject's facial features - eyes, nose and mouth definition.
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Capture the person's typical smile or common expression. If you want the person drawn smiling, then we will need a photo of the person smiling.
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Accepted File Types: .jpg (best), .gif, .tif, .psd , or PDFs!
IF I WANT A CARICATURE WITH MULTIPLE PEOPLE, CAN I PROVIDE SEPARATE PHOTOS OF EACH PERSON?
Yes, you can
DO I GET A PROOF TO REVIEW AND APPROVE?
Yes, we provide you with a low-resolution preview of your final caricature on-line so you can review it to ensure that it is in accordance with your original instructions. Upon your approval, we queue your order for printing and final processing. Note that revisions (not included in your original instructions) may result in additional charges and may delay the delivery of your order. Once you've approved your order, it is placed on our "orders to print" queue - if you request revisions after we've printed your order, this can result in additional charges as well - please review your order carefully, including spelling of any words, before you approve your order.
TURNAROUND TIME?
Templated design orders :​ A: 3 -5 business days............ +$0 B: 1 - 2 business days......... +$2​
Full customized design orders : A: 6 - 9 business days............ +$0 B: 2 - 3 business days........ +$2
All of our drawings are 100% Hand-drawing Digital Images. They are NOT scanned in after drawn. For printing, we also offer large size and high resolution pictures which can satisfy any of your print purpose.
